Frequently Asked Questions:
1. What other products you have? May I have a look at your catalogue? Could you send it to me?
1. Answer: Yes, we also have many other relative products of each product category. We would like to send you our product catalogue CD by your express account.
2. May I get the samples? How can I get the samples?
Answer: Once you are interested in any of our product and want to get the samples, just contact us. Sample value of below 20usd is free to the customers who are sincerely to cooperate with us .For more expensive samples, we will need to charge some sample cost. For old customers who already place order from us, we would also like to present some free samples for more cooperation.
3. How can I know the price? How to make order? Who can I contact with?
Answer: To get the prices, pls contact with our sales conduct by MSN, Skype, or by email or make call. We will take you our offer ASAP.
If you want to order, send us your purchase order or purchase details. We will make proforma invoice for you to arrange the payment. After get the payment we will begin to prepare your order.
4. When can I get the order after I make the payment? Could you send the goods to me directly?
Answer: Generally speaking the goods leading time would be 10-15 days. This also depends on different products. Just contact with us for more details.
Yes, we could also send goods to you directly by collect the freight charge in advance.
5. How about the payment conditions & terms?
Answer: We usually provide EXW or FOB price terms.
100% TT payment in advance. For big order, we may further discuss.
You may pay from Western Union or from bank. Just refer to our account details.
6. How you deal with the complaint?
Answer: Once you find the defective products which not correspond with PI and not caused by man, pls contact us soonest when you receive the goods. We will response and handle it soon. If the freight cost happen on goods repair or replacement, both of us undertake the half.
